October 26, 2015

Questions on Costs

Florida hospitals are focused on restoring patients to health. And, we want every patient to be able to focus  on getting better, too.

We know that patients are also concerned about managing the costs of their health care. That's why FHA member hospitals are committed to providing  high quality care and information to help patients better understand health care costs. Every hospitals' billing process is uniquely tailored to its patients - those who are fortunate enough to have insurance and those who are not.

Here are some hospital and health care billing basics.There are three different types of hospital bills: a summary bill, an itemized      
bill and a billing statement:

  • Summary Bill - lists out the total charges for your hospital visit and groups them into service categories. Some hospitals will provide this to you as the patient and to your insurance company.
  • Itemized Bill - lists details on the services you were provided, including dates and charges for each service. In Florida, patients have a right to receive this bill upon request. 
  • Billing Statement - shows the dates of service, the amount billed, the account status, the amount paid by the insurer, any adjustments and the balance due from the patient.

In addition to your hospital bill, you may also receive additional bills from physicians and specialists (such as anesthesiologists, radiologists, pathologists,  surgeons and emergency room physicians) you saw while in the hospital; these physicians and specialist may be not hospital employees.

If you are insured, your health insurance provider may send an Explanation of Benefits (EOB), or a statement, which shows the amount you owe for your hospital visit or outpatient procedure and what benefits were paid by your insurance company on your behalf.

If you have questions or concerns about a bill you received from a hospital, the Florida Hospital Association wants to help you find the information you are looking for. We will gladly connect you with the right resources at member hospitals who will help you better understand the costs associated with your hospital care.

Contact us at questions@fha.org.

Florida hospitals also work with patients in advance of scheduled hospital stays and procedures to help them anticipate and prepare for health care costs. If you are preparing for an upcoming hospital stay, contact your health plan or hospital for service estimates. If you're not sure who to contact, we can help provide that information. E-mail at questions@fha.org.

Florida hospitals' mission is to help you get better and make sure you understand the cost of your care.
We are committed to making the process of maintaining your good health as easy and welcoming as possible. Download "Understanding Healthcare Prices: A Consumer Guide" to learn more.